n Management Today - Benchmarking quality

Volume 21, Issue 7
  • ISSN : 1027-4324



Extracted from text ... THE QUALITY EDGE August 2005 31 qualifications Benchmarking quality Here at the southern tip of Africa, as in many developing countries across the globe, we sit with the challenge of skills development and skills transfer after which comes the evaluation of that knowledge. This assessment has to be formal enough to be incorporated in qualifications and awards, fast enough to accelerate the rate of training in organisations and show the effect that trained individuals can have on the organisation. The hospitality industry has been at the forefront of this initiative and a number of renowned hotels and organisations use ..

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