n Management Today - Why is customer service the Cinderella of management?
|Article Title||Why is customer service the Cinderella of management?|
|© Publisher:||Richard Havenga & Associates|
|Publication Date||Sep 2005|
|Pages||54 - 55|
Extracted from text ... 54 Management Today September 2005 Why is customer service the Cinderella of management? I Dr Malcolm Birkin runs the Sandton Consulting Group International. He has wide international experience in leadership, management and business consulting having worked in Japan, Europe and South Africa. He may be reached at firstname.lastname@example.org. It is unfortunate that customer service (or perhaps the lack of it), has never been seriously addressed by management gurus. Perhaps that is because they think it beneath them and is not worthy of their attention or is it more likely that they appreciate the obvious namely that poor customer service ..
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