Management Today - Volume 21, Issue 8, 2005
Volume 21, Issue 8, 2005
Source: Management Today 21, pp 50 –52 (2005)More Less
Extracted from text ... T 50 Management Today September 2005 Business in a fragile world: worlds apart Driven by political and economic insecurities, countries have withdrawn into themselves. They still co-operate in a limited way, particularly on a regional basis, but make little attempt to address global problems. There have been sharp increases in protectionism and a partial reversal of market reforms in many countries. Countries with large internal markets have coped reasonably well with isolation and some groups have found cause for cautious celebration in this new world. But, overall, economic growth has been slow and uneven. Living standards for many people, ..
Author Malcolm BirkinSource: Management Today 21, pp 54 –55 (2005)More Less
Extracted from text ... 54 Management Today September 2005 Why is customer service the Cinderella of management? I Dr Malcolm Birkin runs the Sandton Consulting Group International. He has wide international experience in leadership, management and business consulting having worked in Japan, Europe and South Africa. He may be reached at email@example.com. It is unfortunate that customer service (or perhaps the lack of it), has never been seriously addressed by management gurus. Perhaps that is because they think it beneath them and is not worthy of their attention or is it more likely that they appreciate the obvious namely that poor customer service ..
Author Davida TheronSource: Management Today 21, pp 56 –58 (2005)More Less
Extracted from text ... T Beating burnout: the stress menace The face of the work place is changing rapidly. The greatest changes occur in the way information is accessed. The rate at which new information becomes available more than doubles every two years. Society is increasingly exposed to immense technological advances causing new levels of deconstructive stress which take their toll on people's health. If we want to survive, we need to actively manage the stressful forces and circumstances that govern our lives. Alix Needham, in her book, The Stress Management Kit, highlights three types of stress to be consciously managed: _ Physical ..
Author Megan HooperSource: Management Today 21 (2005)More Less
Extracted from text ... P Traumatology: revisiting the application of some theory Management Today September 2005 59 Megan Hooper lectures in project innovation at Milpark Business School. She also co-facilitates Conversations on Creativity, a group aimed at developing creativity in all areas of life. Psychologists in the South African framework tend to be well schooled in the recognition and treatment of trauma related phenomena. Trauma and traumatic experiences remain part of the daily experience of many South Africans as we work through our historical legacy. However, the focus tends to remain within traditional understandings of the material on trauma namely the diagnosis and ..
Author Bill PriceSource: Management Today 21, pp 60 –62 (2005)More Less
Extracted from text ... 60 Management Today September 2005 Think world-class at the southern tip of Africa Bill Price is CEO of the VIP Leadership and Strategic Coaching Institute, a life coach and strategist. He may be reached at firstname.lastname@example.org or on (011) 918 2464. IIt was a pleasure to interview Dr Andre Parker and experience the passion he has for the world-class realities in a southern African context. Over the next seven editions we will be running a series of his articles on this vital subject. Dr Parker was a South African director of a large multinational company while he was doing his ..
Source: Management Today 21, pp 63 –64 (2005)More Less
Extracted from text ... Management Today September 2005 63 Doing amazing leadership from great internal states When I compare the leadership clients I coach, I come to the realisation that the exceptional leaders are those who do not copy others or follow some theme in the latest theory to hit the business market. The great ones are unique. They have an inner connection with their frames of thinking and 'internal states.' A state is an internal experience that cannot occur in isolation. It is driven by ideas, meanings and conceptions and by the internal and very personal significance that we attach to things. Our ..
Source: Management Today 21 (2005)More Less
Extracted from text ... 64 Management Today September 2005 While there are any number of management development courses available locally, once the managers whose needs have been satisfied by these programmes reach the top of the corporate ladder, they are very much neglected in terms of opportunities for personal growth and development. These executives therefore find themselves venturing abroad for further training in corporate entrepreneurship. In response to this need and as part of its quest to be internationally competitive, the University of Pretoria is developing an executive entrepreneurship programme due for implementation in February 2006. This will form part of the management and ..