n Management Today - Total quality management : developing local government




Extracted from text ... G Total quality management: developing local government Governments around the world are under great pressure to control their costs and improve their service. In response to chronic fiscal constraints, local governments are considering management tools used in the private sector such as activity based costing and management, total quality management (TQM), benchmarking, process re-engineering and the balanced scorecard. Some government leaders believe that such tools are helpful in meeting the challenges of increased accountability while others dismiss them as merely another fad. There are increasing demands on managers and employees to achieve higher levels of efficiency and productivity in ..


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