n Management Today - Total Quality Management from the top




Extracted from text ... THE QUALITY EDGE May 2006 29 Alex Smith reveals the findings of his award winning research and suggests that effective leadership can take total quality management (TQM) to new heights. Total Quality Management from the top Being a good leader is notoriously difficult. Managing just one team is enough of a challenge with different personalities, team dynamics, culture and business targets to be taken into consideration. Leading a complete and complex business is more problematic - but it is even more important when a robust TQM programme is sought. As this research on leadership and its suitability as the foundation ..


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