n Management Today - Learning from service innovation

Volume 22, Issue 8
  • ISSN : 1027-4324



Extracted from text ... Learning from service innovation F 46 Management Today September 2006 Audrey Verhaeghe is director of Da Vinci Research: Innovation and Sustainability. This article was based on a CPSI publication, Making Service Delivery Happen - Innovation at Work, by the author and Mohammed Jeenah. Fervent, passionate and inspirational, but also steady, soft spoken and humble - the truth is that innovators come in different shapes and sizes and from all walks of life. This special breed of people embodies different ethnic backgrounds, social standings, educational levels, genders, ages and even general looks. The Centre for Public Service Innovation (CPSI) commissioned a ..

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