n Management Today - Services science : an academic input required
|Article Title||Services science : an academic input required|
|© Publisher:||Richard Havenga & Associates|
|Publication Date||Nov 2008|
|Pages||60 - 63|
South African institutions tend to function on the basis of traditional scientific management thinking and management paradigms. These while having relevance in an operational service environment and in integrating manufacturing and service operations are hardly suited for the actualities associated with a highly complex and competitive global service economy.
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