n Management Today - Who is responsible for quality?

Volume 24, Issue 10
  • ISSN : 1027-4324



Dr W Edwards Deming coined the phrase "everyone is responsible for quality." Today a Google search on comes up with more than 93 million results. These range from the Chinese who claim that the importer is responsible for quality to a group of engineers who believe engineers are morally responsible for the quality of their work because it touches people's lives through their buildings, roads, bridges, etc.

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