Many groups in organisations feel marginalised. Some of the typically marginalised groups are women, junior staff, blacks and back office support staff. They know they have a lot to offer and yet their perspectives and uniqueness are seldom valued or tapped into. Their experience is that their voice is silenced or minimised in a myriad of intentional and unintentional ways.
South African institutions tend to function on the basis of traditional scientific management thinking and management paradigms. These while having relevance in an operational service environment and in integrating manufacturing and service operations are hardly suited for the actualities associated with a highly complex and competitive global service economy.