n Management Today - Change management success through sound business process management

Volume 29, Issue 8
  • ISSN : 1027-4324



Many scholars believe that the road to success in business is the ability of the organisation to adapt to a changing business environment and to implement business processes successfully. Process-orientated structures will lead to more responsiveness to clients and the environment. However, there is a concern whether all entrepreneurs understand the nature of business processes. Wang and Wang (2006) warned that the unpredictability of business activities means that business process management should provide a way to adapt to change. The traditional workflow approach does not provide support for a complex and dynamic business environment. Therefore, a cognitive approach is required with a continuous awareness of situations and real-time decisions on activities.

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