1887

oa Journal of Marketing - 'As you wish' or FCTPOV

 

Abstract

I found a lovely article the other day that is aimed at helping 'the serious B&B innkeeper' to operate a successful B&B. Kit Cassingham writes : 'As you wish' should be the innkeeper's motto. The meaning of hospitality is found in the customer service you provide your guests...learn the language of service, and teach it to your staff, and enjoy your profits and success'.

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/content/mfsa1/2006/08/EJC74486
2006-08-01
2016-12-07
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