n Personal Finance Newsletter - Is your bank truly customer-centric? : your money
|Article Title||Is your bank truly customer-centric? : your money|
|© Publisher:||Moneyweb (Pty) Ltd|
|Journal||Personal Finance Newsletter|
|Publication Date||Nov 2013|
|Pages||9 - 10|
In a recent Jones Lang LaSalle report on the key trends in global retail banking, one of the drivers of change was highlighted as Power to the People. "Banks can no longer rely on customer loyalty nor inertia: their customer base is increasingly mobile," the report states.
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