n Personal Finance Newsletter - Financial services firms prepare for 'Treat Customers Fairly' : your money

Volume 2014, Issue 399
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Treating Customers Fairly (TCF) is the new mantra in financial services, and will be at the heart of future supervision and regulation in South Africa. Those in the industry are actively readying themselves for TCF, and are embarking on implementation plans across their multiple business models and product lines. There is no official once-off launch date for TCF; rather, it will incrementally start appearing in new legislation, education, and guidelines, and become core to investigations into financial services practices by the Financial Services Board (FSB).

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