n Mousaion - Contextualising the use of ICTs in the public sector : the case of selected government departments in KwaZulu-Natal

Volume 29, Issue 2
  • ISSN : 0027-2639



The study reports on the types, usage and availability of information and communication technologies (ICTs) in four selected government departments in KwaZulu-Natal. In order to achieve the stated aim, the study answered the following research questions: What is the purpose of using ICTs in government departments? How frequently do the civil servants surveyed use ICTs for work purposes? Which ICTs do the civil servants consider effective in improving work productivity in government departments? What are the civil servants' recommendations for improving ICT usage in government departments? The study was informed by the diffusion of innovations theory. Mixed methods were adopted, employing aspects of both quantitative and qualitative approaches. Multistage probability samples were used to select the elements for the survey method. A questionnaire was used to collect quantitative data. The data were analysed using thematic categorisation and tabulation, and the findings were presented descriptively. The findings show that a variety of ICTs have been adopted in the sector. All civil servants surveyed indicated that they used ICTs to communicate with their colleagues and to disseminate departmental information. The most popular recommendations included the need for sufficient and coherent government policies regulating the training of staff in the utilisation of ICTs in the sector. Detailed recommendations for further study are provided.

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