n Mousaion - E-government awareness and development in Zambia : challenges and opportunities for inclusiveness

Volume 30, Issue 2
  • ISSN : 0027-2639



This article presents an empirical study that was conducted in three towns (i.e. Livingstone, Lusaka and Kitwe) in Zambia to ascertain the awareness of citizens about the anticipated value that e-government adds to the provision of public services. A sufficient level of awareness would entail that citizens are able to identify the opportunities that e-government has to offer in the delivery of public services. Using the mixed-methods research (MMR) approach, the study measured the perception of citizens on the overall e-government agenda. Spearman's was used to determine the concurrent and construct validity of the data collection instruments. Restricted factor analysis with Kaiser Normalization identified 8 predictor factors explaining 23% of the variances in the model indicating acceptance and/or awareness of e-government applications. The results of the research indicate that, provided the majority of citizens can be made aware of the benefits of e-government and suitably motivated to utilise e-government once it is rolled out globally, there is a strong likelihood that e-government would impact positively on the bureaucratic nature of government and ultimately improve public service delivery in Zambia. Further, this research suggests that there are encouraging indications of the effective development of e-government in Zambia. The only limitation of this study is that its limited sample cannot adequately represent the 15 million people of Zambia and cannot guarantee statistical generalisation.

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