n Mousaion - The importance of the quality of electronic records management in enhancing accountability in the South African public service : a case study of a national department

Volume 30, Issue 2
  • ISSN : 0027-2639



The purpose of this article is to examine, quantitatively, the importance of the quality of electronic records created and preserved to enhance accountability in the South African public service, with reference to a particular national department. Research conducted in relation to this article, utilised the South African Statistical Quality Assessment Framework (SASQAF) as a basis for determining the quality requirements of electronic records. Data was collected via a literature review and a self-administered questionnaire distributed among the staff of the Knowledge, Information and Records Management and Information System Unit of a national department. The study revealed that the particular national department did not sufficiently embrace SASQAF as a guide to improve the quality of its electronic records management. Accordingly, it is recommended that it should select relevant indicators and clauses to monitor the quality of its electronic records system, as outlined in the SASQAF. The research concludes with the view that a continued failure to transform current practices, would ultimately result in the department being unable to manage and preserve reliable and authentic records. This in turn will hamper informed decision-making and the provision of an effective and efficient service delivery process.

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