oa Professional Nursing Today - The Batho Pele Principles in the health services
The White Paper on Transforming Public Service Delivery(Batho Pele White Paper, number 1459 of 1997) provided a policy framework and implementation strategy for the transformation of public service delivery, which included the delivery of health services. Numerous newspaper articles reporting in detail about the complaints of patients with regard to health services prove that the Batho Pele Principles (BPPs) have not yet been implemented effectively. The researchers found that the success of the implementation, or lack thereof, has not been studied during the ten years since the introduction of BPPs in the health services.
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