oa Southern African Journal of Epidemiology and Infection - ART patients' satisfaction level regarding comprehensive HIV and AIDS care management and antiretroviral treatment programme in Pretoria : original research
The purpose of this cross-sectional study was to investigate patients' satisfaction levels regarding access to, and quality of, comprehensive human immunodeficiency virus (HIV) and acquired immune deficiency syndrome (AIDS) care management and antiretroviral treatment programme (CCMT). A total of 402 patients were selected from three hospitals by stratified random sampling techniques. A self-administered questionnaire was used to assess patients' satisfaction levels. Almost all the patients (> 93%) gave positive response towards access to CCMT services, and mentioned that the doctor was kind, polite, and showed them respect; the nurse was kind, polite, and showed them respect; doctors provided full attention during consultations; and they felt comfortable talking to the healthcare provider about their problems. More than a tenth (12%) of the patients were dissatisfied with regard to privacy during consultation, and another 13% regarded the receptionist or booking clerk as unkind, impolite, disrespectful and unhelpful towards them. The majority (> 90%) of the patients were very satisfied, or satisfied, with obtaining medication, with the explanation on how to take it, and with the counselling and privacy. Patients were mostly dissatisfied with HIV-specific material (19%), assessment of financial status (19%), and explanation of laboratory results (8%). Access to, and quality of, the CCMT programme in the three hospitals in the Tshwane District is excellent, and in line with what has been prescribed in the operational plan. The availability of HIV-specific material has to be strengthened in order to help educate patients, so that they can better access healthcare facilities, and especially patients on the CCMT programme.
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