oa SA Pharmaceutical Journal - The art of effectively dealing with and influencing people : management



Extracted from text ... SA Pharmaceutical Journal - October 2006 42 MANAGEMENT One of the most difficult, but also one of the most important, skills in the pharmacy profession (and in life) is dealing effectively with people - whether they are customers, coworkers, family or friends. Whether we like it or not, interactions with people are key to most aspects of our lives. This article will focus on some general principles that are pivotal in dealing with and influencing people. To be skillful in human relations is similar to a skill in any other field, in that success depends on an understanding and mastering ..


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