oa SA Pharmaceutical Journal - Customer service : pharmaceutical practitioner
|Article Title||Customer service : pharmaceutical practitioner|
|© Publisher:||Medpharm Publications|
|Journal||SA Pharmaceutical Journal|
|Affiliations||1 Community Pharmacist Sector of PSSA|
|Publication Date||Nov 2011|
"Customers are the foundations of business, and keep it in existence. They alone give employment." - Peter Drucker
In many ways, this is also true of community pharmacies. The new management philosophy encourages employees and pharmacists in all sectors to think more creatively about ways in which to deliver quality customer service.
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