oa SA Pharmaceutical Journal - Customer service : pharmaceutical practitioner

Volume 78, Issue 10
  • ISSN : 2221-5875
  • E-ISSN: 2220-1017



"Customers are the foundations of business, and keep it in existence. They alone give employment." - Peter Drucker

In many ways, this is also true of community pharmacies. The new management philosophy encourages employees and pharmacists in all sectors to think more creatively about ways in which to deliver quality customer service.

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