oa SA Pharmaceutical Journal - System for in-service training that focuses on patient counselling : forum
More focus has been placed on patient counselling in recent times. It is not just required by the Pharmacy Act, but is also a responsibility in terms of the Consumer Protection Act and the National Core Standards. Effective counselling is paramount in a society that expects and demands swift, quality service delivery. The majority of patients may be uneducated, which could lead to inappropriate or incorrect use of medication. In a government setting, patient counselling is mostly carried out by post-basic pharmacist's assistants at hospital and clinic level.
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