oa SA Pharmaceutical Journal - Generic substitution and the Consumer Protection Act : a pharmacist's perspective : practice matters
A patient who presents a prescription to a pharmacist for dispensing can expect to enjoy the rights and protection afforded to him under the Consumer Protection Act with regard to choice, informed consent and the safety of the supplied goods. The pharmacist is obliged to provide safe, quality medicine in accordance with the Medicines and Related Substances Act, and is ethically bound to exercise sound judgement and professional expertise in accordance with Good Pharmacy Practice (GPP) rules to ensure the maximum safety and efficacy of the prescribed treatment. In exploring this transfer of medicine and knowledge from pharmacist to patient, I wish to demonstrate that such transactions are not as simple as they might appear to be, especially when generic substitution is involved.
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