n Acta Commercii - Delivering below the line in project management - a conceptual exploration : original research

Volume 13, Issue 1
  • ISSN : 2413-1903
  • E-ISSN: 1684-1999



In this conceptual paper, the argument is put forward that due to the complexity that characterises most project environments, it is now time to examine alternative notions of project outcomes.

The study is conceptual in nature and draws upon literature on complexity theory, expectations theories and stakeholder theory.
The paper finds that there is a need to articulate a different assessment of project outcomes than has been traditionally undertaken. Such assessments may emphasise the of project clients formed through their experience of projects throughout the project lifecycle.
This paper raises questions on whether the outcomes of projects are best 'measured' or 'assessed'.

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