1887

n Acta Commercii - The design & delivery of quality services : a paradigm shift

Volume 2, Issue 1
  • ISSN : 2413-1903
  • E-ISSN: 1684-1999

Abstract

As result of the increasingly important role information technology (IT) is playing in service provision, less person-to-person contact will in future be made during service provision. Highly skilled specialists will make the remaining contact. Emphasis will shift to speed of delivery, with logistics playing an important role. The designers of services must take these factors into account if they wish to design quality services.

Loading full text...

Full text loading...

Loading

Article metrics loading...

/content/acom/2/1/EJC16939
2002-01-01
2020-09-26

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error