n Africa Insight - Collaborative government for improved public service delivery in South Africa

Volume 40, Issue 2
  • ISSN : 0256-2804


This article focuses on the expansive stakeholder interaction within collaborative networks that can lead to collective understanding and management of service delivery issues. Critique of public service delivery in South Africa is levelled by citizens who have vastly different expectations and experiences, chiefly because of their socio-economic position within the society. It is against this background that this article argues that issues of service delivery can be addressed and expedited in collaborative networks. It concludes that collaborative interaction should enable shared public value for improved service delivery.

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