n African Journal for Physical Health Education, Recreation and Dance - The additional skills required of tourism graduates for retention within the tourism industry

Supplement 2
  • ISSN : 1117-4315


The current study was conducted to increase the understanding of graduate retention perspectives on human resource training and additional skills required to sustain employment within the tourism industry. Increased attention needs to be paid not only to the quality of products and services, but also to the quality of human resources. Staffing is a major asset of this industry, since tourism is essentially a service industry that is concerned with people. Retention within the tourism industry remains a contentious issue that is influenced by a variety of factors of a personal or external nature. An explanatory sequential mix method research design was followed. The study consisted primarily of a self-administered survey questionnaire that was conducted in accordance with the requirements of a 5-point Likert scale. The research entailed an empirical examination of 101 graduates from a comprehensive university, the University of Johannesburg, which offers both a Tourism Management Diploma and a Tourism Development degree. Additionally, a focus group interview was held with the graduates concerned. The findings of the study indicate the graduates' employability shortcomings in terms of the Tourism qualification for which they had studied, together with their retention level averages and the current perceived experiences of graduates who are working in the tourism industry.

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