1887

n African Journal for Physical Health Education, Recreation and Dance - Patient satisfaction with the quality of pharmaceutical services offered at Dr George Mukhari Academic Hospital, Ga-Rankuwa, South Africa : patient centered treatment and care

Supplement 2
  • ISSN : 1117-4315

Abstract

Patient satisfaction has been used as a measurement of quality services provided by health care personnel. The challenge is however, not only meeting patients' requirements, but also delivering and maintaining services of good quality. Hence, there is a need to assess health care systems regarding patient satisfaction as often as possible. The objective of the study was to assess patient satisfaction with the quality of pharmaceutical services offered at Dr George Mukhari Academic Hospital, South Africa. A quantitative, descriptive study was conducted in which a standardised questionnaire was used to collect data. A total of 220 patients were conveniently selected. The first available required number of patients that complied with requirements formed the study population. Most of the patients 87% have reported that their pharmacist treats them with respect. Almost 85% of patients indicated that they were satisfied with the pharmaceutical care service provided at the pharmacy. Only 27% of the interviewed patients indicated problems with some of the services provided at the pharmacy. In general, the patients were satisfied with the pharmaceutical care received, however, some of the factors, such as waiting time and medication shortages, may need to be further explored and corrected.

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/content/ajpherd/21/sup-2/EJC184412
2015-10-01
2020-09-28

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