oa Alternation - Implications for e-business readiness in the KwaZulu-Natal chemical industry

Volume 14, Issue 1
  • ISSN : 1023-1757



This study sets out to determine whether forms of electronic communication, configured to deliver e-Business could offer solutions to challenges faced by chemical distributors in South Africa. In 2006 an empirical quantitative study was conducted on a representative sample of chemical companies in the province of KwaZulu-Natal (KZN) on the eastern seaboard of South Africa. The authors conclude that chemical companies would be more likely to support e-Business initiatives if the information that these distributors offer is convenient, reliable and dependable. They recommend informing prospective business (referred to as customers later in the paper) in the chemical distribution sector about the benefits of e-Business service offering order to the levels of e-Readiness of client companies because their levels of e-Readiness were found to impact on the perceived benefits of an online service offering.

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