n South African Journal of Business Management - Towards an instrument for surveying knowledge management practices

Volume 36, Issue 1
  • ISSN : 2078-5585


The research was conducted to develop and stabilize a data collection and analysis instrument for an annual survey ofknowledge management practices in the South African business sector. From a literature study it was deduced that sixfactors could be identified with necessary and sufficient reason to be used as main parameters for the assessmentinstrument. Synthesized a priori and posteriori judgmental knowledge was used to construct a number of aggregationalindicators for each factor. Each indicator posited as a statement being a recognized knowledge management practice. Amodified six point Likert scale was created to score/indicate gradual progression towards full implementation of aspecific practice. Regression factor analysis and one-way analysis of variance was used on the collected data to evaluatethe instrument. These analyses indicated that the instrument could detect the expected differences on the demographicsand on the KM practices of the survey and could therefore be declared sound and verified. The analyses also revealedseveral modifications that could be used to improve the instrument.

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