n Acta Criminologica: Southern African Journal of Criminology - Working in fear? Managers' and petrol attendants' experiences of public-initiated violence at selected petrol stations in Johannesburg

Volume 29 Number 1
  • ISSN : 1012-8093



A general consensus generated from various news articles, is that violence in the workplace is on the rise and that the workplace is no longer considered safe for many employees. Although some employees such as police officers and prison guards might encounter violence at work to some degree, more and more employees are experiencing the effects of public-initiated violence at work. This includes petrol attendants working on the forecourts of petrol stations. Recently, Kole (2010) conducted research on the security measures to reduce workplace violence at petrol stations in Gauteng and highlighted issues and challenges that petrol stations face on a daily basis regarding workplace violence. Kole (2010) recommended several prevention strategies to reduce violent crimes at petrol stations. The aim of this study is to add knowledge to this phenomenon by focusing on selected petrol stations in Johannesburg, in order to understand whether they experience similar issues and challenges regarding workplace violence and what strategies they use to prevent these issues and challenges. Semi-structured interviews were conducted with five managers and fifteen petrol attendants working at these selected petrol stations in Johannesburg in 2015. These interviews focused on violent Type I and non-violent Type II workplace violence that occur at their petrol stations.

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