n Ergonomics SA : Journal of the Ergonomics Society of South Africa - Ergonomics and design : a user-centred design method : research article

Volume 17, Issue 2
  • ISSN : 1010-2728



This paper describes a user centred-design method in which the "voice of the disabled customer" can be translated into product requirements in a form that designers and manufacturers can use. Wheelchairs were chosen as the product for study. The methods emerged from surveys of wheelchair designers, prescribers (physiotherapists and occupational therapists), rehabilitation engineers, users and carers on their views on wheelchair design, assessment, prescription and use. The user-centred method for products for disabled people comprises a set of 11 phases including: Preliminary Strategic Planning, Approaching the Users, Investigating the Problem, Product Planning, Concept Design, Prototyping and Testing and Verification.

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