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n South African Journal of Industrial Engineering - Cost implications of the ISO 9001 quality management system in South African manufacturing organisations

Volume 29 Number 2
  • ISSN : 1012-277X
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Abstract

Many organisations throughout the world are aggressively adopting the ISO 9001 international quality standard. It heightens improved productivity and efficiency at an operational level. However, the astronomical costs of implementation decrease the benefits in cost savings, leaving executives disgruntled. This study seeks to explore the significance and impact of related variables in implementing the international quality system standard ISO 9001 in South African organisations. The study aims to highlight that, although there are cost implications relating to the prevention, appraisal, and failure costs of product quality, organisations become internationally competitive through the effective maintenance of the ISO quality management systems. The investigation was conducted through a qualitative exploratory research methodology involving unstructured interviews using open-ended and closed-ended questions. A total of 50 organisations from different manufacturing sectors were identified to participate in the study through non-probability snowball sampling. Five manufacturing organisations were identified to start off the snowball methodology. Questionnaires were distributed to these organisations to determine what motivated organisations to implement ISO 9000 systems. The study highlighted that the implementation of ISO standards was fundamental to customers’ requirements of all industries, while well-maintained systems can reduce quality costs and improve organisational effectiveness.

Oor die afgelope jare is die ISO 9001 standaard wêreldwyd aggressief deur baie organisasies aangeneem. Dit bied geleenthede vir voortdurende verbetering en doeltreffendheid op ʼn operasionele vlak. Die inwerkingstellingskoste is egter buitensporig en verminder die voordele van kostebesparing, wat uitvoerende beamptes ontevrede laat. Hierdie studie poog om die belangrikheid en uitwerking van die inwerkingstelling van die Internasionale Gehaltestandaard ISO 9001 op die verlaging in gehaltekoste in Suid-Afrikaanse vervaardigingsbedrywe te verken. Baie Suid-Afrikaanse maatskappye het by hierdie globale neiging aangesluit in ’n poging om globaal mededingend te bly. In die laaste tyd word ISO 9001 sertifisering nie meer hoog geag deur organisasies nie, aangesien die meeste begin het om die invloed van hoë koste te ervaar. Die studie poog om finansiële winste te beklemtoon wat deur middel van die inwerkingstelling van die ISO 9001-standaarde behaal kan word. Dit word bereik deur middel van ’n kwalitatief-verkennende navorsingsmetode wat ongestruktureerde onderhoude insluit en vereis dat ope en geslote vrae op ’n Likert-skaal beantwoord word. Altesame 50 organisasies was gewillig om aan die studie deel te neem.

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/content/journal/10520/EJC-10ba2dd3f3
2018-08-31
2019-07-23

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