oa Journal of Contemporary Management - Impact of employees’ perceived fairness of performance assessments on public service motivation

Volume 16 Number 2
  • ISSN : 1815-7440



This study investigated the impact of members of the South African (SA) Army’s perceived fairness of the performance assessment on their public service motivation. The theoretical framework consisted of organisational justice and public service motivation theories. A quantitative approach and cross-sectional correlation design were used to investigate the problem and provide an answer to the research question. Data were collected using a self-administered questionnaire administered to 200 active members of the SA Army. Pearson’s product‒moment correlation was performed to measure the mean overall scores of performance assessment fairness and public service motivation, and independent samples t-tests and ANOVAs were performed to measure the differences according to gender, age group and rank. The findings indicated a weak positive correlation between the performance assessments and public service motivation of members in the SA Army. Despite the low levels of perception of fairness of performance assessments, employees had high levels of public service motivation.

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