oa Educor Multidisciplinary Journal - Building trust between academic advisers and students in the academic advising centre at a private higher education institution - research

Volume 3 Number 1
  • ISSN : 2520-4254
  • E-ISSN: 2663-2349



In any academic institution, the aim is to see students graduate within the stipulated duration of the course. To achieve this goal, a professional trust relationship between students and academic advisers should exist. “Time and time again, research has demonstrated one of the most significant contributors to success and retention in college is the establishment of positive relationships between students and college faculty and/or staff (Nutt, 2003)” (McClellan, 2014). Therefore, this article investigates how a relationship of trust between students and academic advisers can be developed at a private higher education institution. The study followed a quantitative approach and questionnaires were utilised as a data collection method. SurveyMonkey was used to analyse the data collected. The findings of this study indicated that trust is critical in building a meaningful relationship with students and that the establishment of trust between academic advisers and students leads to the creation of an environment where students can openly talk to advisers about their academic challenges without any fear that the advisers may hold the college’s interests above their own. The results revealed that the adviseradvisee relationship is built on a foundation of respect, care, and honesty, and that competence in the sharing of knowledge is essential in the development of a holistic relationship of trust which promotes student success.

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