n Journal of Public Administration and Development Alternatives (JPADA) - How does performance management actually improve employee performance? The Botswana experience

Volume 4 Number 1-1
  • ISSN : 2415-5446


Although performance management systems are widely assumed to improve employee performance in the public sector, there is little empirical evidence on how performance management improves employee performance. This study examines how performance management actually improves employee performance in the public sector in Botswana. What is peculiar about Botswana is that the country has been able to impressively manage its economy when compared to other emerging economies internationally and particularly among African countries. However, productivity in the public sector has remained a challenge and the introduction of performance management in 1999 does not seem to have motivated employees to improve performance. The study adopted a mixed methods approach. A sample of 200 respondents from two ministries with each ministry providing 100 respondents was used to collect primary data through questionnaires. Sixteen of the respondents were also interviewed. Secondary data was obtained from literature review and document analysis. The findings provide evidence that performance management drives employee motivation and factors that positively impact on the performance of employees include among others recognition for high performance; performance ratings perceived as fair by employees; pay linked to performance and employee empowerment. Finally the study draws conclusions and recommendations that would assist managers in the public sector to motivate employees to improve performance.

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