Journal of Public Administration - Special issue 1, November 2004
Volumes & issues
Special issue 1, November 2004
Source: Journal of Public Administration 39 (2004)More Less
South Africa is celebrating its ten years of democracy in 2004. Much has been written on the successes achieved and the challenges that lie ahead. This special edition of the prestigious Journal of Public Administration addresses some of the continental leadership issues, critical administrative and managerial challenges the contemporary public servant on all three spheres of government have to contend with. We congratulate the government of South Africa for upholding and sustaining the democratic principles, which has shaped this transition.
Source: Journal of Public Administration 39, pp 458 –469 (2004)More Less
This paper explores the use of public administration approaches to targeting policy for continental development. The paper argues that it is vitally important for participation in the re-vitalization of the governance and leadership imperatives in both the African Union (AU) and the New Partnership for Africa's Development (NEPAD). Although the paper supports the idea of the founding principles of the NEPAD concept within the framework of the AU, it further contends that the need for a systematic and continental public administrative policy making process must be in the forefront of decision making. The paper further argues that at the same time, sound leadership and governance infrastructures must be put in place to attract viable economic co-operation between African states. This is paramount towards the development of the African continent. At the same time, the paper circumvents to argue that regional imperatives towards development must be evident, as it must serve as the fundamental role in the welfare of the people of Africa. It is within this framework that targeted public policies towards development are paramount; and this must be supported by regional projects within the confines of the African Union.
Author C. ThornhillSource: Journal of Public Administration 39, pp 470 –480 (2004)More Less
Since the new democratically elected national government assumed power in 1994 all systems of government and administration on all spheres in South Africa had been reconsidered. Every process, procedure and structure had been scrutinized to ensure that every remnant of the previous apartheid system was eradicated and replaced by a fully democratic system of government with a commensurate system of administration and management. This article reviews the system of municipal government and administration that was established since 1994 to determine whether it meets the requirements of a truly democratic system i.e. a system in which the citizens are afforded maximum opportunities to participate in governance.
Source: Journal of Public Administration 39, pp 481 –491 (2004)More Less
This article focuses on the impact of Public Private Partnerships (PPP) as an alternative service delivery option in terms of the accessibility and efficiency of service rendering by municipalities in the local sphere of government. An example of a PPP project in the City of Tshwane Metropolitan Municipality is highlighted. The importance of guiding legislation, stakeholder involvement in the PPP process, the establishment of a PPP contract and the consolidation of objectives by the partners engaging in the PPP are emphasised.
Author D. FourieSource: Journal of Public Administration 39, pp 492 –506 (2004)More Less
Training and development for public officials have been changed from being action-orientated to being results orientated. The focus of training and development has shifted from merely designing, developing and conducting training programmes to a process where not only the needs of the organization is taken into account but also the needs and desires of the individual. It became necessary to introduce a process of needs analysis to enable organizations to identify specific training opportunities. The results generated from this process will provide a clearer direction on the strategies to be followed in the development and training of public officials.
Author H.G. Van DijkSource: Journal of Public Administration 39, pp 507 –519 (2004)More Less
The article explores the important evaluation step in the implementation of effective human resource development interventions. Different approaches and types of administration will be highlighted, but the importance of action learning as the most efficient type of adult training is discussed in detail. As part of the training process, evaluation of training interventions should be implemented as to inform appropriate future human resource development interventions. The fundamentals of evaluation are discussed and emphasis is placed on the important purpose of evaluation. Different models of evaluation are highlighted and the link between different models of evaluation and approaches to training, is created. The most important model, identified by Critten (1995) is discussed and proposed as the most appropriate model for training evaluation within the current organisational contexts. The article concludes with a brief discussion on the challenge of creating a knowledge intensive organisation - one aimed at achieving optimal individual and organisational development.
Organisational flexibility and human resource utilisation with reference to the health sector in South AfricaSource: Journal of Public Administration 39, pp 520 –538 (2004)More Less
Worldwide, health care costs are spiralling upwards, forcing health sectors to find alternative organisational structures. Increased global competition and rapid technological and environmental changes are forcing organisations to restructure themselves from rigid bureaucracies towards leaner, more flexible and responsive structures. Aligning traditional health care systems with current transformational needs in South Africa is becoming more and more difficult. This is exacerbated by the growing number of people who live in poverty, the increase in HIV/AIDS cases and their growing dependence on government funding for service delivery. This article explores future prospects for more flexible structures that encourage government "to cope with" and "create change" within the South African health sector. Important drivers in creating the change process are linked to the strategic and policy objectives of the organisation and is supported by effective internal staffing decisions that promote the achievement of organisational and employee goals. This includes performance management techniques, partnerships for service delivery and improved human resource utilisation. A hypothetical model offers the reader alternatives in creating change through flexible horizontal structures and relationships. The theoretical underpinnings of this model are based on the formation of partnerships and its interaction with network and process based structures. By drawing a comparison between the continuum of a classical hierarchical organisation and the networked organisation, the authors attempt to provide valuable insight into the contrasts that exists between both structures and their impact on service outcomes.
Customer relationship management in government : the case of the government employees pension fund of South AfricaSource: Journal of Public Administration 39, pp 539 –557 (2004)More Less
The concept of customer relationship management is premised on fostering lasting relationships in order to provide improved services to customers. Electronic service delivery has become a way of life to many whilst others are excluded as a result of what is referred to as the digital divide. As technologies evolve they are assimilated into the workplace. Whilst private companies have adopted many technologies to improve services to clients, governments have realised their importance and are increasingly adopting them to enhance service delivery. Many cumbersome public administrative strategies have been translated into electronic format. E-administration, of which customer relationship management forms an integral part, is an effort by Government to manage and improve the relationship with the citizen as client. Whilst the paper is premised on the case of the Government Employees Pension Fund of South Africa, the principle of e-administration is common for across Government departments. E-administration is typified by various service access points for clients. These access points range from the telephone, through to the computer and contact service areas. The service access points of the Government Employees Pension Fund are analysed in relation to building serviceable relationships with customers.
Sustainable agricultural development among the Southern Africa Development Community (SADC) : considering integrated development planning practices and institutional arrangementsAuthor E.J. Van RooyenSource: Journal of Public Administration 39, pp 558 –573 (2004)More Less
Following on the article by Müller entitled Sustainable Development: The Question of Integration and Coordination (Journal of Public Administration, September 2004: 398), this article explores the issues of integratedness and coordination within an SADC agricultural development context. It is clear from literature surveys that a plethora of approaches and theories exist pertaining to these issues. Since agriculture forms an important development arena in southern Africa, it may facilitate an exciting discourse on the way ahead as far as integrated development planning practices and possible institutional arrangements are concerned. This article presents agriculture in the SADC as an important development sector, which could improve the food security situation in the whole region. If the SADC's agriculture development disposition could be improved, the result may be that other dilemmas such as poverty, wars, and disease could be curtailed to an extent. It is argued that an issue-driven approach for the SADC and its member states in development planning is needed, whist focusing on integratedness and cooperativeness between all role players on all levels in order to achieve sustainability under NEPAD's agricultural strategies. In addition, certain options are presented on possible institutional levels upon which agricultural development should be located and from where such programmes and projects should be directed.
Service delivery in the South African public service : implementation of the Batho Pele principles by Statistics South AfricaAuthor M. CrousSource: Journal of Public Administration 39, pp 574 –589 (2004)More Less
It is the implementation of laws and the actual provision of services and products that constitutes governance. The programmes of government should thus contribute towards an enhanced quality of life for all. This implies that the outcomes of public administration are aimed at service delivery and the improvement of the general welfare of the people. The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government regulation on service delivery, by the South African public service; specifically by Statistics SA.