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n Journal of Public Administration - Corruption and service delivery : the case of Uganda's Police Force

Volume 45, Issue 4
  • ISSN : 0036-0767
USD

 

Abstract

This article seeks to find out how corruption within the Uganda Police Force affects service delivery by examining the perception of recipients of the police services and looking at three variables; speed of service, efficiency of service and quality of service. The results are drawn from an empirical investigation of research undertaken in Kampala, the capital city of Uganda. The findings reveal that respondents do not generally see corruption as affecting service delivery. This can be attributed to lack of knowledge of citizens' rights and expected services from the Police Force and the perceived societal moral decadence. The need for public institution to engage in sensitisation campaigns of citizen's rights is recommended as a best practice in service delivery.

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/content/jpad/45/4/EJC51795
2010-12-01
2016-12-09

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