n Journal of Public Administration - Total quality management and internal audit as tools of governance in the public sector : a South African perspective

Volume 48, Issue 4
  • ISSN : 0036-0767



This article discusses total quality management (TQM) by examining its usefulness in the internal audit function (IAF) in the public sector in South Africa. The article is aimed at recommending integration of the TQM with the IAFs. The emphasis is on the application of TQM elements and their relevance to the IAF. The article is grounded in the conceptual analysis of TQM, the role and mandate of internal audit in the public sector. It presents the definition and elements of TQM and how they could be used by IAFs in the public sector. The article concludes with recommendations.

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