n Local Government Bulletin - Tackling silositis - the division disease

Volume 8, Issue 2
  • ISSN : 1561-901X



Extracted from text ... LOCAL GOVERNMENT BULLETIN 7 dispatches staff to attend to the problem, only to find out, once on site, that the electricity supply to the house was cut off by the finance department as a result of arrear payments. His staff now find themselves bearing the brunt of the home owner's rage and leave the scene quite upset about the lack of communication between departments in the municipality. Time and resources are wasted and internal relationships suffer. What went wrong in this story? The finance department should have informed the central municipal call centre and the electricity department that the ..

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