1887

n South African Journal of Libraries and Information Science - Quality management framework for evaluating academic libraries in Kenya

Volume 77, Issue 2
  • ISSN : 0256-8861
USD

 

Abstract

The purpose of this study was to identify the performance measurements used for the evaluation of quality in Kenyan university libraries, with the aim of determining the perceptions of university librarians towards performance measurement. The study established that the majority of the university librarians considered 25 of the 26 performance indicators important. More than 60% of them considered 11 of the 20 performance indicators very important. The study recommends the use of nine performance criteria and 26 indicators for the evaluation of the quality of university libraries.

Loading full text...

Full text loading...

Loading

Article metrics loading...

/content/liasa/77/2/EJC61366
2011-01-01
2016-12-10

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error