oa South African Medical Journal - Patient satisfaction with emergency departments : correspondence

Volume 105, Issue 6
  • ISSN : 0256-9574
  • E-ISSN: 2078-5135



The National Department of Health clearly states its mission objective 'to improve quality of care of all levels of the health system is a priority'. The Department also aims to 'improve the overall efficiency of the health care delivery system'. The key word are improvement, quality and efficiency. So, are we all striving towards this objective? Are we all constantly trying to improve the level of service we offer to our patients and to improve their level of satisfaction?

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