oa South African Medical Journal - A good complaints system : guest editorial

Volume 105, Issue 6
  • ISSN : 0256-9574
  • E-ISSN: 2078-5135



Healthcare professionals should accept that mistakes are an inevitable part of clinical practice. Despite what patients may think - and many expect doctors to be infallible, and the healthcare system to be flawless - medicine by its very nature is risky. Accepting that things will not always go to plan, and that patients will complain, should make doctors think about developing their own system for handling complaints.

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