n Medical Technology SA - Physician satisfaction and emergency (stat) laboratory turnaround time during various developmental stages : peer reviewed original article

Volume 28, Issue 1
  • ISSN : 1011-5528


The aim of this study was to compare physicians' perceptions of turnaround time (TAT) with measured TATs for potassium and troponin T, (i) before installation of a pneumatic tube system (PTS), (ii) after installation of the PTS, and (iii) after installation of the automated chemistry analytical system (ACAS). Physicians were in general more satisfied with the TAT of the emergency (stat) laboratory after installation of the ACAS. This finding is in contrast with the TATs for potassium, which worsened significantly (p<0.0001) with each developmental stage, probably because of simultaneous installation of other point-of-care (POC) systems at strategic places. We concluded that our emergency test TAT deteriorated with each developmental stage and decided to update communication systems, introduce a stat line for fast registration of specimens, prioritise chemistry requests from various intensive care units, wards and hospitals, and appoint more pre-analytical staff. A follow-up study will be necessary to reveal whether these precautionary measures were successful or not.

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