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n Mousaion - Towards harnessing e-government adoption in Zimbabwe

Volume 30, Issue 2
  • ISSN : 0027-2639
USD

 

Abstract

This article examines the factors that influence the adoption of e-government services by citizens in Zimbabwe. Guided by the Technology Acceptance Model, questionnaires were distributed and interviews conducted to establish the position of Zimbabweans with regards to adopting e-government services. These methods revealed that the current awareness of e-government is low, while various inadequacies, such as poor maintenance of sites, as well as outdated information, were cited as the major weaknesses. If members of the public are not familiar with e-government services, and if these services are perceived to be inadequate or are unavailable to citizens, it follows logically that time and resources are being wasted. However, the intention of this study is not to suggest that e-government initiatives should be suspended, but merely that more attention should be given to social, economic and political factors that influence e-government adoption.

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/content/mousaion/30/2/EJC144289
2012-01-01
2016-12-10

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