Frequently Asked Questions

1. Signing in

Do I need to register or sign-in to access the site?

No, anyone can search and browse for free. Some functions, like favourites and alerts will require you to register.

Why are there more than one sign-in options?

You can sign-in to this site through a few means. If you are an institution using IP Authentication, you will automatically be signed-in into the site. You can however register a My Profile account where you can use favourite lists, save searches etc. If you use a Username and Password to access your subscribed contact you will have to sign in first as a user to be able to access your subscribed content. You can then alternatively also register a My Profile which you can use for additional functionality.

Why would I want to register?

Registering a My Profile on the site allows you to do things like setting and managing alerts, using favourites lists and saving searches. Should you not be a subscriber but you would like to make use of the Pay-Per-View article purchase option, you will have to register a My Profile in order to make purchase and to see the history of your purchases.

I am having problems logging into My Profile. What now?

Check that you are typing your username and password correctly. It is very easy to accidentally insert a typo in the login fields, especially the password as you can't see what you are typing. Failing that, if you have previously registered but cannot recall your password or username please click ‘I can’t access my account’ in the sign-in area and we will mail you a reminder.

What password should I use?

Passwords must be a minimum of five characters. The password must be a combination of letters, numbers and special characters (e.g. @). Note that it is best to avoid passwords that are easy to guess such as "secret", "password" or "letmein". We also suggest that you avoid using your name or other personal information that easy to obtain. We also suggest avoiding using the same password for accounts on different websites and signing out after using the site, if using a public computer (such as in a library).

How do I sign-out?

The sign out link is available in the top right corner of any of our pages. If you use a shared or public computer to use our site, you should sign out to prevent other users from accessing personal information.

2. Finding content

What is 'Ahead of print'?

Ahead of print is the process whereby an article is made available online before any print issue. The article will subsequently appear in print once it has been assigned to a particular issue by the journal’s editor. It can be cited using the DOI.

What is a DOI?

The DOI is a permanent, unique identifier that enables you to cite material published online. The article’s DOI will remain the same even if the journal’s website address changes making it the easiest option for identifying and locating a specific article on the internet. Whenever citing your article, whether the print or online versions, you should always include the DOI as this will allow the reader to access, at the very least, the abstract of your paper. If you type the following URL into the address bar of your web browser http://dx.doi.org and then enter the DOI in the dialogue box presented on this web page, you will be taken directly to the abstract of the article.

What browsing options are supported?

The global navigation at the top of the page offers the ability to browse over all content. Should you be on a specific journal page, you will be able to search within that journal specifically and if you are within a collection, you will be able to search within that collection specifically. Within any section, you can filter the lists by a range of options, such as publication date, content type or subject category. If you select any of these filters, then the listing will change to only show the items you have selected. You can also sort the listing by date (newest content first) or alphabetically. Each page will also have a ‘breadcrumb trail’ at the top that you can use to navigate to preceding pages in the site structure.

3. Accessing content

Do I need a subscription to use this site?

No, anyone can search and browse for free and you can also purchase articles in cases where you do not have a subscription.

What does Open Access mean?

Open access (OA) refers to unrestricted online access to articles. You don't need to register or have subscription or purchase to access this content. The key on the right-hand side of the page lets you know how we flag items as Open Access in search results or on content pages.

How do I access the full text of an article?

Once you have found content you wish to read you can access it in one of two ways: if the article is free, or available via a subscription held by you or your institution, then PDF access links will be displayed above the article abstract (content is generally available as PDFs, but some content is also available as HTML in which case you will see two download options).
For content you don’t have a subscription to, you must first add the article to the shopping cart and pay for it. Click on the ”Buy” button. At the end of the ecommerce process you will be able to download the PDF.

Why is my content taking such a long time to download?

At busy times we have a large number of users on the site and this may occasionally mean that download times are slightly slower. If your download is extremely slow, then please retry later. Be aware that some PDFs, particularly those incorporating high-resolution graphics, can be quite large so may take a while to download from our servers. If you have persistent problems with downloading a large PDF article, then please contact info@sabinet.co.za.

My PDF won't display, what should I do?

Firstly confirm that you are using a recent version of the Adobe Reader software, which is freely available from the Adobe site. We recommend using version 8.0 or higher as some PDFs will only display correctly in more recent versions of this software. If, after upgrading your PDF viewer, you are still having problems displaying a PDF article, then please contact info@sabinet.co.za.

4. Purchasing content

Can I purchase individual articles?

Yes, if you do not have a personal or institutional subscription in most cases you can purchase individual articles or chapters for your research. The price will be displayed above the abstract.

How do I purchase articles?

If you do not have subscription access to an article you will be presented with a price and a "Buy" link. Click this link to add the article to your shopping cart. You will be asked to sign-in or register before you can add items to the cart. Currently the only currency used is USD ($). Please make sure that you check your specific exchange rate before purchase.

Can I purchase multiple articles in one transaction?

Yes, you can purchase as many articles as you like in a single transaction. If you click on “Buy”, we will display a notification to let you know that the item is in your cart and give you the option to checkout. If you don’t want to checkout immediately, you can just continue browsing and add more items.

What do I do if my payment by credit card has been rejected?

This could have happened for a number of reasons. You may have entered some of your details incorrectly on the payment page. If this is a possibility please attempt to place your order again; in particular please check that the address details that you have used on the payment page reflect the billing address for your credit card. If there is still an issue please contact your credit card company.

What payment options are available?
Articles can be purchased using a personal credit or debit card or an institutional deposit account. We accept the following payment options:
  • American Express
  • Maestro
  • MasterCard Credit
  • MasterCard Debit
  • Visa Credit
  • Visa Debit
  • JCB
  • Paypal
What is Paypal?

Paypal is the payments processor we use to process transactions. That means that when you checkout from this site, you will be taken to Paypal’s site to process the transaction, after which you can return here. It also means that you will receive email confirmations from us and from Paypal separately.

How do I access the content I just purchased?

At the end of the shopping cart process you will be presented with an access link from which you can obtain the content. Alternatively, when signed in, go to ‘My Profile and click on "Track orders". You will then be able to see a list of your recent orders. Click on the relevant order to be presented with an order summary and access links.

5. Technical issues

Which version of Adobe Acrobat should I be using to view PDFs?

Articles that are available for PDF download will require Adobe Reader. This is free to download from Adobe's website. Although we aim to make all documents as accessible as possible, some newer PDFs may not be readable in older versions of Adobe Reader.

Can I access the site with cookies or JavaScript disabled?

Access to the site is possible with either cookies or JavaScript disabled, although some functions and areas, such as ‘Remember me’ will not be available.

6. Managing your personal My Profile

How do I make changes to my account or profile and personal information?

To change your password, go to My Profile and select the option to update your sign-in details. To update or add information like email address or billing address, go to My Profile and select the option to update your personal details.

What is My Profile?
"My Profile" is where you manage your account details and orders. To access your profile, click "My Profile" at the top right of any page under the sign-in area. In your profile you can:
  • View your subscriptions list
  • Track your order history
  • Update your sign-in details, like password
  • Update your profile details, like billing address
  • View and manage your favourites listings
  • View and manage your alerts
  • Alerts, RSS, Social bookmarks & favourites
What is RSS and how do I use it?

RSS ('Really Simple Syndication') feeds allow you to see when websites have added new content. You can get the latest updates in one place, as soon as it's published, without having to visit the websites you have taken the feed from. You can access RSS feeds directly from pages on the site – the RSS feed icon appears as the first option on the Sharing options on the right hand side. We offer a range of feeds, such as updates for specific journals available from their index page and updates for a particular title, such as new issues of a particular journal, which is available from any page applying to that particular title.

What are social bookmarks and how do I use them?

Every content page on the site includes links to a range of social networking websites. These sites allow you to share pages that you find interesting with your colleagues and contacts. All of these sites are free to use but do require you to register. Once you have registered you can begin sharing links. When you click on the logo for a social network, a pop-up will appear that enables you to sign in to the third -party site (if you're not already signed in), and then share the link. We offer support for a range of social networking sites, such as Facebook, Twitter, Connotea, Cite-u-like, Bibsonomy, Delicious, Linkedin, Google Reader and Bloglines. This list is based on current usage and is reviewed regularly – let us know if you have any additional suggestions.

What are Favourites and how do I use them?

Favourites are a personalised list of all the things you have found interesting and would like to come back to for future reference, or would like to consider purchasing at a later point. A favourites list will be created for you at the point where you register on the site. To add items, browse the site and when you find something you'd like to add, click the "Add to favourites" button, which you will find under the Tools options on your right-hand side of each article abstract page.

What type of email alerts are available?

You can create alerts to be notified when new content is added to the site, when new content is added for a particular subject area and when new content is added to a title e.g. a new journal issue. You can also create alerts around particular searches for when new content is later added that is relevant to your search query.

How do I sign-up for email alerts?

There are two ways to sign-up for alerts. Firstly, you can select an alert from the options on the right hand side of the page. If you are not signed into a personal profile, you will then be prompted to either sign-in or register. An alert will then be setup, which you can manage through ‘My Profile’. Alternatively, you can go to My Profile directly and access the option to setup different types of alert e.g. select Add new content alerts and then mark which publications you would like to receive alerts for.

How do I delete email alerts?

To remove an alert, go into ‘My Profile,’ select the type of alert you’ve created (e.g. for a subject or an individual publication) and view the list of your current alerts. Uncheck the alert you no longer wish to receive.

When are email alerts sent?

New content alerts are sent within 24 hours of content being added. Site and Search Alerts are sent weekly. The listing of alerts in ‘My Profile’ allows you to toggle the alert frequency for site, subject and new content alerts e.g. so that you can also receive a monthly digest.

How can I find out why I’m not receiving alerts I’ve signed up for?

If you are not receiving your e-mail alerts, check your current settings in ‘My Profile’ and whether the title or site area in question has published any new content. You should also check your junk mail folder.

7. Accessibility

What is your commitment to accessibility?

We have aimed for WACAG 1.0 AA compliance (A=lowest and AAA=highest) with the Web Accessibility Initiative recommendations (WAI) and compliance with Section 508 Amendment to the Rehabilitation Act of 1973. Full guidelines on WAI compliance can be found at www.w3.org/WAI.

Browser and OS preferences

Changing the preferences on your Web browser and/or operating system may make the site easier to use. It is possible to change text size and colour as well as background colours by making changes in the preference options section of your browser.

How do I allow PDF documents to be read out loud?
PDF documents can be read using Adobe Read Out Loud. This is not supported by all operating systems. To make use of this facility:
  1. Start Acrobat or Adobe Reader.
  2. Choose Edit > Preferences.
  3. Select Internet on the left.
  4. Deselect ‘Display PDF In Browser’, and then click OK.
  5. Quit Acrobat or Adobe Reader. Restart when prompted.
  6. Once these steps have been taken ‘Read Out Loud’ can be used by choosing from the ‘Read Out Loud’ options within the ‘View’ menu.
The font size is too small, how do I make it easier to read?

To resize the text on a page to make it larger, click on the links next to the "Text size" option in the bottom right hand corner of the page. Each link will cause the page to reload with a slightly larger font. Select one that feels comfortable. A cookie will be stored in your browser so that your selection will be remembered throughout your session. Alternatively, you can ask your browser to resize the page.

8. Security and privacy

What is your policy on privacy and use of cookies?

We use cookies to collect information and help personalize your online experience. Cookies are small files stored on your computer that we use to recognize you and your access privileges and preferences. Cookies allow you to store your username and password so you don’t have to log in each time you visit. We store and protect minimal personally identifying information in cookies. We do not store complete records or credit card numbers in cookies. Most Web browsers automatically accept cookies. Most browsers can be configured to prevent this, but you may not be able to access some parts of our site without cookies. Please see our full privacy policy for details.

9. Copyright and licencing

How can I obtain permission for re-use?

Please contact the relevant publisher of the content and obtain permission directly from the publisher.

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